Terms & Conditions

Booking with us

Booking at Luigi’s Complex is direct with us. No agency sits in the middle and there are no booking fees. We do not list on booking sites, so the price we quote you is the price.

A booking exists once we have confirmed it to you by WhatsApp or email and payment has been received as set out below. Until then, an enquiry is an enquiry: it holds nothing.

Deposit and balance

• A 20% deposit secures your booking.
• In high season, November to April, the balance is due six weeks before you arrive.
• In low season, May to October, the balance is payable on arrival.
• Our rates are the same all year round. There is no high-season or low-season price.

Card payment routes via a UK entity and Stripe UK linked to our UK account. When we confirm your room, we will tell you personally how to pay.

Check-in, check-out and cancellations

Ask us and we will tell you — before you pay anything.

• Check-in and check-out times. Ask us and we will tell you the times for your dates.
• Cancellations and changes. Ask us before you pay a deposit and we will put the terms in writing.

Ask us on WhatsApp

Prices shown on this website

Nightly rates on the accommodation pages are the rates we charge, and they are the same all year round. Where a room shows “Price on enquiry”, message us and we will tell you straight away.

Privacy

This website is a set of static pages. It has no database, no login and no account.

• The enquiry form does not store anything. It assembles the details you type into a message and hands that message to WhatsApp or to your own email app. You press send. Nothing you type reaches this website’s server, because there is nothing on the other end of it to reach.
• No analytics, no advertising, no tracking pixels, no cookies are set by us.
• One third party is contacted by your browser: Google Fonts, which serves the two typefaces the site uses. Google receives your IP address in the course of that request. Nothing else about you is sent.
• When you message us on WhatsApp, that conversation lives in WhatsApp under Meta’s terms, and we keep it as we would any other message from a guest.
• What we keep about your booking is the information needed to hold and honour it: your name, contact details, dates and party. We do not sell it, and we do not pass it to anyone who is not part of arranging your stay.

To ask what we hold about you, or to have it removed, email info@luigis.gm.

Your stay

The apartments and rooms are self-catering. The restaurant, pool, bars, gardens, spa and mini market are on site and open to guests; opening hours vary by season and we will tell you what is open during your stay.

Photographs on this website are of the rooms and grounds at Luigi’s. Where a card covers more than one room, the photographs are of one of them and the rooms are alike; ask us if you want to see the exact room you are booking.

Contact

Luigi’s Complex, Palma Rima Road, Kotu, The Gambia
Reception: +220 990 8218
Restaurant: +220 8710 2102
info@luigis.gm

Last reviewed 21 September 2026.